If you can get a Kerberos ticket, the most reliable way to change your Kerberos password is to access one of our systems and run the command kpasswd. This will prompt you for your old password and passcode. It will then prompt you to enter a new password and confirm it by entering it a second time. The new password must be at least 8 characters and contain 3 character types. (Character types are upper case letters, lower case letters, numbers, and special characters.) Once your password has been changed, you may not change it again for 7 days.
Depending on your location, you may also be able to execute the kpasswd command on your local workstation.
If neither of these methods succeeds, please call our Service Center at 1-800-500-4722.
Last update: July 18, 2006
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