Contact Us
| When to Contact CCAC | Users should contact CCAC when assistance is needed for unclassified problems, issues, or questions. |
|---|---|
| Hours of Operation | 7:00 a.m. - 10:00 p.m. Central, Monday - Friday (excluding Federal holidays). |
| CCAC Home Page | http://www.ccac.hpc.mil/ |
| Phone Number | 1-877-CCAC-039 (1-877-222-2039) or (937) 255-0679 |
| Fax Number | (937) 656-9538 |
| Help E-mail | help@ccac.hpc.mil |
| Accounts E-mail | accounts@ccac.hpc.mil |
| After Hours | Calls, e-mails and tickets received after normal operating hours will be addressed the following business day. |
| Mailing Address | DoD HPCMP Consolidated Customer Assistance Center (CCAC) AFRL/RCM 2435 Fifth Street Wright-Patterson Air Force Base, OH - 45433-7802 |
| Ticket Requests |
Active users may submit tickets from the
CCAC User Portal. Inactive users may submit tickets from the CCAC Service Request Form. |
| When to Contact ERDC | Users should contact ERDC when assistance is needed for after-hours support. |
|---|---|
| Hours of Operation | 5:00 p.m. - 7:00 a.m. Central, 24/7 (excluding Federal holidays). |
| Phone Number | 1-800-500-4722 or (601) 634-4448 |
| Fax Number | (601) 634-2622 |
| Help E-mail | dsrchelp@erdc.hpc.mil |
| Accounts E-mail | hpc-accounts@erdc.hpc.mil |
| After Hours | Users should contact the ERDC Operations Bridge after-hours for emergency assistance or in case of system failure. Users should request that serious system issues be forwarded to the on-call system administrator. |
| Mailing Address | U.S. Army Engineer Research and Development Center ATTN: CEERD-IH-D HPC Service Center 3909 Halls Ferry Road Vicksburg, MS 39180-6199 |
| Ticket Requests | N/A |